This document is designed to help you to have everything you need in place, so that your learning experience with Holst runs smoothly.

How to download the Zoom app and access the Zoom meeting room:

To participate in the training, you will need to download the free Zoom app and access the training through this app. 

1. Click on the attached link: https://zoom.us/download
2. On the Download Center page, click “Download” under the “Zoom Client for Meetings” section.
3. The Zoom app will then begin downloading

You may already have the app installed on your computer phone or tablet. Please open it up prior to the session to just in case there are any updates that are required.

Note: Zoom meetings use a lot of data. It is best to connect via a wi-fi connection if working from your mobile.

Your working environment

• Please ensure you that you find somewhere relatively quiet, private and free from distractions and will be physically comfortable. Make sure you have:
• A headset or ear buds – these improve sound quality and reduce echo. If you don’t have these, it is fine just be aware that the sound may not be the best quality.
• Microphone – please ensure you have this along with your audio enabled.
• Materials for the training downloaded and printed out where requested.
• A glass of water

Starting the training session

• Arrive 30 minutes before the start of the session. The sessions start at either 9.30am or 1.30pm promptly. We ask you to join at either 9am for our morning sessions or 1pm for our afternoon sessions to ensure we can help troubleshoot any technical issues you are having before the session starts. It also allows you time to meet the other attendees on the session.
• Turn off all other web browsers, email etc to improve your internet connections and stop you being distracted by emails and phone calls.

Troubleshooting – when things go wrong

• If you are experiencing technical difficulties and are still connected use the ‘Chat’ facility to communicate. Check the chat to see if the group have sent you a message.
• If your video stops working check you haven’t turned it off. If it persists – leave the meeting, log out of Zoom and then re-join using the link. Just let the group know you’re leaving for a few minutes.
• If working from a laptop, tablet or mobile make sure you have it plugged in so that it does not cut out due to a flat battery.
• Make sure you have your facilitator’s mobile number so that you can contact them direct if you need to.
• Make sure you have the producer/facilitator’s mobile number so that you can contact them direct if you need to.

For all public training sessions please contact the producer:

• Catherine Hordern: 07712 645793

For all specific client only training sessions please contact your facilitator for the day:

• Sara Jobson:  07711133060 
• Verity Clifton:  07411 971903
• Dave Stent:  07748 652047

• Sometimes it is the facilitator who loses connection. Often the session will continue without them. Stay online until they reconnect.
• If there is background noise you can cut it down by muting when you are not talking. 

Some useful links for Zoom:

How to join a Zoom meeting: https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting

How to configure your audio/video: https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio

Please check your booking confirmation and joining instructions for a link for your Zoom training session. If it is not there you should receive it via email a few days before the meeting. Please keep an eye out for it.